Do you have a concern?
He awangawanga kei a koe?
We always aim to provide you with the highest levels of quality service and support at all times. But if you do have a complaint or encounter a problem, please let us know as soon as you can. As our client you are important to us. If you are not satisfied, we would like to put it right.
The best starting point is to talk to the person you've been dealing with about your concerns. If that doesn't resolve the issue, you can make a formal complaint by calling or emailing Kerstin Bain, or by completing a Feedback Form (below). We can also use the NZ Relay Service if you are deaf or hard of hearing. Please let us know if you would like to use this service.
If you still don't feel comfortable about the outcome, you can contact the Insurance & Financial Services Ombudsman of which we are Participants.
The IFSO Scheme provides a free, independent dispute resolution service to consumers. You can contact the IFSO Scheme by:
Email: info@ifso.nz
Website: www.ifso.nz or use https://www.ifso.nz/make-a-complaint to make an online complaint.
Freephone: 0800 888 202
Address: PO Box 10-845, Wellington 6143