Do you have a concern?
We always aim to provide you with the highest levels of quality service and support at all times. But if you do have a complaint or encounter a problem, please let us know as soon as you can. As our client you are important to us. If you are not satisfied, we would like to put it right.
The best starting point is to talk to the person you've been dealing with about your concerns. If that doesn't resolve the issue, you can make a formal complaint by calling or emailing Kerstin Bain, or by completing a Feedback Form.
If you still don't feel comfortable about the outcome, you can contact the Insurance & Financial Services Ombudsman. The IFSO Scheme resolves complaints about insurance and financial services. It is a free service to our clients. You can visit their website, send them an email, or call 0800 888 202 for more information.